Shipping and Delivery
SHIPPING & DELIVERY
It takes 3-5 business days to process and ship your order after your payment is verified. Weekends and Holidays are not included.
US customers: 2-3 weeks for delivery once processed and shipped.
UK customers: 3-6 weeks for delivery once processed and shipped.
Canada customers: 3-4 weeks for delivery once processed and shipped.
Australia customers: 2-3 weeks for delivery once processed and shipped.
Please note that this is the estimation only and we do not guarantee delivery dates and still depend where your area is. Some locations (Latin America, Africa, Middle East) could take longer to deliver.
Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
As the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier. Otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country.
Most orders will be delivered by your local post service as regular registered mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.
Why am I being charged with Customs and Taxes?
To avoid any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Due to Health & Sanitary reasons, we do not accept any returns or exchanges. This should give you the peace of mind you will never receive an already used item!
SHIPPING AND DELIVERY DISCLAIMER
We are NOT responsible for items once they leave the warehouse this includes loss and damages of item while in transit. A tracking number is provided to check the delivery status of the item. All claims about missing/damaged merchandise must be made directly with the carrier NOT us.
Our customer service team is on standby to help. Please email us at firstname.lastname@example.org or message us at our Facebook Page.
Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding!